For using Less Than Container Load Terminal-to-Terminal (CFS-to-CFS) and Door-to-Terminal (Door-to-CFS) Seafreight Service by iQ Global Logistics Corp.
GENERAL & LICENSING
ALL RATES AND SERVICE CONDITIONS PUBLISHED ON-LINE ARE SUBJECT TO CHANGES WITHOUT NOTICES AND SUBJECT TO CONFIRMATION UPON A BOOKING REQUEST.
IN ORDER TO USE THE iQ Global Logistics Corp's LCL SEAFREIGHT SERVICE CARGO MUST BE BOXED OR CRATED. EVERY SINGLE SHIPPING UNIT MUST BE LABELED FOR THE SHIPPING PURPOSE WITH BOX/ITEM#, CONSIGNER AND CONSIGNEE ADDRESSES AND PHONE NUMBERS. SERVICE IS OFFERED IS ON FOB BASIS. CERTAIN RESTRICTIONS MAY APPLY.
General conditions of iQ Global Logistics Corp service complies with the legal conditions in the back side of Bill of Lading. Visit our BACK SIDE OF B/L page for complete details. iQ Global Logistics Corp is a licensed U.S. Ocean Transportation Intermediary (OTI) operating as a Non-Vessel Operating Common Carrier (NVOCC) - OTI License No. 020574N. iQ Global Logistic Corp's Standard Carrier Alpha Code (SCAC) is IGLR. iQ Global Logistic Corp is also licensed with the Federal Motor Carrier Safety Administration (FMCSA, a division of DOT) for all inland U.S. transportation as a freight forwarder under license FF#6853.
WARNING!: iQ Global Logistics Corp does NOT provide service to unlicensed Ocean Transportation Intermediaries, which arrange oversea shipments for individual shippers. The statement must be accepted when booking a shipment*.
*According to the Shipping Act of 1984 international movers are required to be licensed by the U.S. Federal Maritime Commission as an Ocean Transportation Intermediary. ("OTI"). Licensed entities have a responsibility to ensure they are not providing service to an unlicensed OTI. Accepting cargo from unlicensed OTI constitutes a violation of the Shipping Act. Knowing and willful violations of the Shipping Act carry a possible civil penalty of up to $30,000 per occurrence.
iQ Global Logistics Corp does NOT provide service to unlicensed OTIs.
Individual shippers or licensed OTIs, when booking a shipment must confirm the following statement: I am NOT an unlicensed Ocean Transportation Intermediary. I do NOT arrange oversea shipments for individual shippers.
PENALTY FOR FALSIFICATION OF THE STATEMENT: If a confirmation of the statement will be fallacious, then information about the attempt to violate the Shipping Act along with obtained info about the unlicensed OTI be forwarded to U.S. FMC in order to penalize the company for the illegal activity.
A. BOOKING CONFIRMATION & SHIPPING INSTRUCTIONS
Exporter will be able to schedule shipment on-line and receive e-mail with complete Shipping Instructions. Exporter must follow the Shipping Instructions. Failure following the Shipping Instructions may result in shipment cancellation, delay or unpredictable additional charges. iQ Global Logistics Corp will not be responsible for any problems, which may occur due to failure following to the Shipping Instructions.
B. SHIPPING DOCUMENTS
Upon a booking request exporter will receive e-mail with Shipping Instruction, which contains links for filing all essential shipping documents necessary to complete the entire shipment. The samples are published in SHIPPING DOCUMENTS section of the website. However, some destination countries and/or depending on commodity require a more comprehensive list of items shipped and/or additional shipping documents. iQ Global Logistics Corp do not take any responsibility for inaccurate shipping documents, nor for sufficiency of documents represented to all parties related to a shipment.
iQ Global Logistics Corp must receive completed shipping documentation no later than one business day after shipment is tendered. Failure to complete the documentation will result in shipment’s cancellation or delay. Storage charges and or other penalties may apply. It is exporter’s responsibility to have the proper documentation prepared for export and import custom clearance in the destination country. Exporter must be aware of and comply with laws, requirements and restrictions of countries of origin and destination.
C. TRANSIT / SAILING TIME
Although we work diligently to insure your shipment arrives as scheduled we cannot guarantee a specific transit time. For Sea Freight transit/sailing time and vessel schedule provided in shipment details is not precise. Estimate Time of Departure (ETD) and Estimate Time of Arrival (ETA) cannot guarantee a specific transit time.
Shipments that require more than Packing List and Commercial Invoice and may require more transit time.
SHIPMENTS WITH TRANS-SHIPMENTS: If our shipping documents indicate that a port of discharge is different from the final destination (Place of Delivery by Carrier), then cargo will discharge first at the port of discharge and continue traveling to its final destination. Estimate Time of Arrival (ETA) on your Bill of Lading (BOL) for such shipments is to the first port of discharge, NOT TO THE FINAL DESTINATION. Arrival to the final destination requires additional time. For more precise ETA to the FINAL DESTINATION contact your destination agent indicated in your BOL in 10-15 days after ETA to the port of discharge for the transshipment.
If for any reason destination terminal will not contact consignee and/or notify party after Estimate Time of Arrival (ETA) then we strongly recommend contacting the destination terminal indicated within the ‘FOR DELIVERY/PICKUP PLEASE APPLY TO’ field of your Bill of Lading (BOL) in few days after the ETA. It will insure that you are prepared for recovery of your freight and avoid possible storage or demurrage charges. For SHIPMENTS WITH TRANS-SHIPMENTS allow additional 10-15 days (sometimes it takes longer) to get the ETA information to your final destination.
NOTICE: The final destination station may only be notified a few days prior to your cargo's arrival. We recommend that you contact your destination agent, send them a copy of your express release BOL, confirm the consignee's contact info, and wait for an arrival notice from them.
D. INSURANCE, PALLETIZING & WOODPACKING RESTRICTIONS
To find out about Insurance, Palletizing & WM and Woodpacking Restrictions visit corresponding pages of the web-site: Insurance, Palletizing and Woodpacking.
E. PAYMENT
For shippers that do not have an account with us we request a deposit 50-100% of the estimated shipping charges. The deposit will be applied to the final cost of your shipment. Consigner (Exporter) will be informed of the need for the prepayment via e-mail before the booking is processed.
After cargo reaches an origin carrier’s Container Freight Station (CFS) the CFS will issue to us a dock receipt with certified weight-measurements for it. Upon receiving this information we will e-mail to consigner a link, which contains the final invoice for the shipment based on its actual size and weight.
Payment due is in five days from the date of invoice but no later than Estimate Time of Departure (ETD) indicated in shipping instructions. If payer does not receive the invoice due to wrong e-mail address or for any other reasons, it is payer’s responsibility to contact iQ Global Logistics Corp's office in order to make the payment.
We do accept major credit cards online Pay on-line using Visa, Master Card and American Express with the Google Checkout Link (https://iqglobal.com/policy/google.php).
If we do not receive the final payment in time then we cancel Express Release for your cargo. In this event you must provide a set of original Bill of Ladings in purpose to recover your freight at the destination. Express mail with this set of originals will cost you USD150. We will not take any responsibilities for any demurrage and other charges at the destination connected to delays with the release. We will not take any responsibilities for any charges connected to any delay of your freight at any point on its way to the place of release. Any additional insurance will be canceled as unpaid on the time of express release cancellation as well. If not paid within three weeks from the day of arrival at the destination, the shipment will be considered abandoned and U.S. and destination security officials will be notified and additional fines levied. Return check fee is $50.
F. U.S. CUSTOMS EXPORT REGULATION
According U.S. Customs Export regulation Household Goods or Personal Propriety shipments of total value above USD2500 must be declared to the U.S. Census Bureau's by filing in AES at http://www.aesdirect.gov/.
All commercial shipments regardless its values are subject to filing Shipper’s Export Declaration (SED) in AES at http://www.aesdirect.gov/.
Shipment CANNOT be shipped without AES SED#, if required. iQ Global Logistics Corp will not take any responsibilities for delays and/or charges that may occur due to lack of SED filing.
Consigner may file SED independently and provide us with AES Internal Transaction Number (ITN) prior to exporting. Otherwise we may complete SED on exporter’s behalf based on the commodity description provided in Packing Lists or Commercial Invoices for additional charge of USD50. The filing is limited by up to three Harmonized Tariffs#. USD20 per Harmonized Tariff# thereafter. (Household Goods Shipments as a rule require just one Harmonized Tariff#).
Consigner must indicate the request for SED filing in while book a shipment or in a separate e-mail prior 72 hours to Estimate Time of Departure (ETD) for his shipment.
SOCIAL SECURITY NUMBER (SSN) or U.S. FEDERAL TAX ID# (EIN) MUST BE PROVIDED IN ORDER TO FILE SED.
If consigner files SED in AESdirect by himself, then he may be asking for IQ GLOBAL SCAC code (Standard Carrier Alpha Code. The Standard Carrier Alpha Code is used to identify the carrier or carrier's company name that a supplier uses for transporting its shipments to their customer) which is IGLR.
G. BILL OF LADING
After freight charges are paid and in few days (sometimes it takes a little longer) after Estimated Time of Departure (ETD) Express Release Bill of Lading will be e-mailed to the consigner. Mail or facsimile copies are available upon request. Express Release means that consignee does not have to provide any BOL originals in order to recover cargo at the destination. The Bill of Lading will show shipments routing and contact details of the destination receiving station. Consignee may contact the receiving station on the Estimated Time of Arrival (ETA). To avoid mistakes we suggest provide a copy of the Bill of Lading and let the destination receiving station know how to reach consignee once freight is available for the release.
EXPRESS RELEASE BILL OF LADING:
EXPRESS RELEASE means that consignee (recepient) does not have to provide a set of originals Bill of Lading in order to recover cargo at the destination. A phrase like “ZERO (0) – NO ORIGINALS REQ’D FOR RELEASE” is clear stated B/L that is on Express Release. Shipment on express release should be released at the destination upon providing a copy of the B/L. No originals required.
Copy of express release Bill of Lading via e-mail is free.
Facsimile copies are free by request.
If set of originals Bill of Ladings requesting by mail for shipment to contries that DO NOT accept express releases (refer to /random_topics/#p5) then USPS First Class Mail within USA/Canada or USPS international (two US 1st class stamps) is free. FedEx within the U.S. costs $10+. FedEx International costs $50+. This must be requested in writing and paid in advance.
If shipper/receptionist requires set of originals BOL for shipments to countries that DO accept express release, then $50 fee will be added on top of mailing charges above.
AMENDMENTS IN BILL OF LADINGS:
When a B/L is issued, any amendments to it are subject to the Carrier's amendments' fee (if amendments will be possible). This fee varies from $50.
In order to avoid this fee we'd suggest to contact a destination agent and ask them to re-issue the B/L at the destination, if possible.
Otherwise, in order to proceed with any amendmets we reqire a deposit of $65 towards the Amendment fee. Upon your a payment we will contact the carrier regarding this issue.
If amendments are possible, then we will forward to consignee the rest of the Carrier's charges (if any). Payment must be received before we will issue an amended B/L to conaignee.
Notice: completing B/L amendments (if possible) may take up to 10 and more business days.
EXPRESS RELEASE CANCELLATION:
If we do not receive the final payment in time then we cancel Freight Express Release at the destination. In this event consignee must provide a set of original Bill of Ladings in purpose to recover the cargo at the destination. Express mail with this set of originals will cost USD150+. We will not take any responsibilities for any demurrage and other charges connected to delays with the release. We will not take any responsibilities for any charges connected to any delay of your freight at any point on its way to the place of release. Any additional insurance will be canceled as unpaid on the time of express release cancellation as well. If not paid within three weeks from the day of arrival at the destination, the shipment will be considered abandoned and U.S. and destination security officials will be notified and additional fines levied. Return check fee is $50.
H. DESTINATION CHARGES
International shipments are subject to destination charges and or other fees at the destination. The charges are not included in iQ Global Logistics Corp's freight invoices. It is on consignee’s account and must be paid by consignee directly at the destination receiving terminal. Destination charges may include but not limited by destination country customs duty, tax, VAT (value added tax), reloading, terminal handling charges, shipping documentation, custom forms filing etc. Consignee must clear their shipment through customs at the designated port of entry assigned by the carrier. Even tough a destination agent should guide consignee in the complexity of destination country importing procedures, it is the responsibility of the consignee to arrange customs clearance. For most countries, consignee must to pay all or part of destination charges at a port of entry.
I. CONDITIONS OF SERVICE
In order to use iQ Global Logistics Corp's LCL Seafreight Service cargo must be boxed or crated and labeled for the shipping purpose (name, address, city, country & phone#). Certain restrictions may apply.
Rates are subject to minor variance and should be confirmed when booking. All rates are in U.S. Dollars on FOB basis (Incoterms: Free on Board). FINAL PRICE is subject to certified weight and dimensions.
NOTICE: CONFIRMED FREIGHT RATES ARE VALID WITHIN 10 DAYS FROM THE DATE OF THE BOOKING.
If payment is received after 10 days from the date of the booking, then our final invoice will indicate the current rates published on-line.
Terminal to terminal ocean freight rates are on basis of w/m - weight or measure and subject to w/m verification. For most destinations the 45 lbs rule will apply: 1 cubic foot = 45 lbs. However, for some destinations w/m may vary.
Pickup charges are based on chargeable cargo weight and subject to actual or dimensional weight verification. Whichever is greater: (Length x Width x Height in inches) : 250 = Chargeable Weight in Pounds.
DESTINATION CHARGES: Rates include origin handling charges, fuel surcharge and currency adjustment but subject to all applicable destination charges (customs clearance, destination handling charges, delivery etc). ALL DESTINATION CHARGES PAYABLE ON CONSIGNEE’S ACCOUNT.
Hazardous, Perishable or Over-length (longer than 3.65m / 12ft) and other special or irregular cargo/goods are subject to surcharges and accepted after approval and rate confirmation only.
PACKAGING: iQ Global Logistics Corp does not provide packing service. Boxes, packing tape and other shipping supplies can be purchased on-line via PACKING section of the web-site at no extra cost for the delivery using ground shipping service. Also it can be purchased from any local office supply or shipping retail center Mailboxes, Parcel Plus, Sams Club, Costco or Office Supply store. We recommend proper cartons of strength minimum 150 lbs.
WOODPACKING RESTRICTIONS - Review our WOODPACKING page on woodpacking restrictions that apply to some countries.
ONE BUSINESS DAY is required to execute complete scheduling. Beyond areas may require of extended notification. ATTEMPTED PICKUP - One business day advance notification for pickup scheduling changing is required to prevent $75 attempted pickup charge.
J. ADDITIONAL SERVICES
NO PICKUP. Self-delivery boxed or crated cargo to origin station. Shipping changes are based on total chargeable volume. Weight is not a pricing factor**.
REGULAR PICKUP. Requires a 3-4 hour afternoon time window Monday trough Friday. Pickup charges are based on chargeable cargo weight.
RESIDENTIAL PICKUP is curbside-service - driver will load cargo from driveway, front porch, garage or acceptable ground level loading area. We do not provide inside pickup service.
COMMERCIAL LOCATION PICKUP is considered ONLY from warehouses, which provide loading docks and forklifts.
SPECIAL PICKUP is a one hour time window service provided between the hours of 8:00 A.M. - 5:00 P.M., Mon - Fri. Charge is a flat rate in addition to pickup charge.
WEEKENDS, HOLIDAYS and AFTER-HOURS PICKUPS are available at adding cost.
ALTERNATIVE PICKUP from a local moving/storage agent.
LIFTGATE: This is a lifting mechanism on the truck used for any one piece exceeding 100 lbs. Applies to locations that do not have a loading dock or forklift (residence, small office, construction site, etc.). Liftgate is provided for additional flat rate of $75 per pickup.
SKID & WRAP: $50 min / $50 per skid. Visit our PALLETIZING page for complete details.
INSURANCE - visit our INSURANCE page for complete details.
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