FAQ with LCL Shipments

1. What is LCL?
   
   
2. How far in advance should I register my shipment? / I can not submit a quote or booking request online.
   
   
3. How will my shipment proceed?
   
   
4. What is the difference betweenSelf-delivered shipments and Residential Pick-ups?
   
   
5. What are Chargeable Weight and Chargeable Volume (W/M i.e. Weight - Measurements)?
   
   
6. What shipping documentation is needed for my shipment?
   
   
7. What will the transit/sailing time for my shipment be? What is ETA?
   
   
8. Is my freight insured?
   
   
9. What is a Cubic Meter?
   
   
10. How do you determine the final charges for my shipment? How should I pay for my LCL shipment?
    
    
11. What does palletizing mean?
    
    
12. What other or extra charges may apply to my shipment beside the quotation I received from iQ Global Logistics Corp?

Q1: What is LCL?

A:Less than Container Load. Individually skidded (palletized), crated or loose box shipments are consolidated on freight carries, bound for the intended destination. This service is designed for those shipments whose space is insufficient to fill a 20 ft container with a total capacity of 1168CFT/33.07CBM.

In order to use iQ Global Logistics Corp's Economy LCL Seafreight Service shipping items must be boxed or crated and labeled for shipping purpose with complete consigner and consignee addresses and phone numbers.

Shipping supplies can be purchased on-line viaPACKINGsection of the web-site at no extra cost for the delivery using ground shipping service. Shipping labels can be printed on-line viaPRINT LABELSpage.

Services offered by iQ Global Logistics Corp are Terminal-to-Terminal and Door-to-Terminal:

Terminal-to-Terminal - For cargo self-delivered to the origin shipping terminal. For Terminal-to-Terminal Service, rates are based primarily on the volume of cargo. Weight is not a pricing factor. That is the advantage of shipping sizable cargo using Economy Terminal-to-Terminal Seafreight Service.

Door-to-Terminal - Service includes pickup of boxed or crated cargo from virtually any location in the continental USA. Pickup charges are based on the chargeable weight of cargo. RESIDENTIAL PICKUP is a curbside-service. Driver will load cargo from driveway, front porch, garage or acceptable ground level loading area. iQ Global Logistics Corp does not provide inside pickup service. COMMERCIAL LOCATION PICKUP is considered from warehouses, which provide loading docks and forklifts.

EconomySeafreight Servicedoes not include door delivery at destinations. The Recipient must recover cargo at the destination’s ship terminal. Otherwise destination door delivery service can be conducted and paid by recipient at the destination station.

1. Motor-vehicles * - we recommendwww.shipmyvehicle.com
   * Any motorized vehicle that requires DMV registration (autos, motorcycles, mopeds, jet skis, ATV’s) will NOT be permitted to move as LCL freight. This is due to US Customs Regulations that will not recognize any warehouse as an exam site for inspection.
2. Unboxed or uncrated cargo cannot be shipped asLCL. International Moving Companies provide service for shipping unboxed cargo (for an example seewww.internationalmovers.com).
3. Items that will not fit into a 40 foot container (approx.39.5'/12m in Length; 7.5'/2.36m in Width; 8'/2.26m in Height) will be considered oversized and cannot be shipped asLCL.
4. Hazardous or Over-length (longer than 3.65m / 12ft) and other special or irregular cargo/goods are subject to surcharges and accepted after approval and rate confirmation only.
5. Perishables Goods are not permitted.
6. We do not ship animals and plants - we recommendwww.airanimal.com
7. Ro-Ro, bulk or charter cannot be considered as LCL.

iQ Global Logistics Corp's Economy Seafreight Service is on FOB (Free on Board) basis to a destination cargo receiving terminal (CFS) and subject to destination charges. Destination charges are for the account of the Consignee. The recipient will be required to arrange formal or informal entry with customs in the destination country. The destination agent should guide the recipient in the complexity of the destinations customs regulations.

Q2:How far in advance should I register my shipment? / Icannot submit a quote or booking request online.

A:For shippers that do not have an account with us we request a deposit. As a rule it is 75% of the estimated shipping charges based on W/M provided in your booking request. The deposit will be applied to the final cost of your shipment.

After we receive the security deposit, we require at least one business day to initiate the booking request, schedule the shipment and e-mail our instructions to the consigner.  Normally the shipper should fill outthe Quick Booking form online3-4 business days before their intended shipping date.

Our web site was designed for Microsoft Internet Explorer browser version 5.0 or higher. This site may not work properly with other browsers.

If you cannot access our secure SSL online Quote or Booking request forms, please try to use standard HTTP protocol without SSL by click ontroubleshooting site,use another PC or report the problem to us.

Q3: How will my shipment proceed?

A:We make every effort to ease shipment procedures for you. With iQ Global Logistics Corp you will be able to complete and receive all your shipping documentation on-line from the convenience of your home or office.

IN ORDER TO USE THE iQ Global Logistics Corp ECONOMY LCL SEAFREIGHT SERVICE YOUR CARGO MUST BE BOXED OR CRATED.

1. To process your shipment we suggest you complete our secureLCL booking request form. This is the first, and absolutely necessary, step to begin your shipment.
   
   Our network of numerous stations across the United States provides convenient locations for your self-delivered cargo and reliable pickup service almost everywhere within the continental USA. All stations are near ports and major cities listed in our web-site.  For SELF-DELIVERED CARGO the specific station address will be provided after the booking process is completed. PICKUP DETAILS (if a pickup is required) will be provided in our shipping instructions in two-four business days prior to the intended pickup day.

2. After submitting your booking request you will receive an e-mail with the rate confirmation, Reference# and, for shippers that do not have an account with us, we request a deposit 75% of the estimated shipping charges. The deposit will be applied to the final cost of your shipment.Consigner (Exporter) will be informed of the need for the prepayment via e-mail before the booking is processed.We do accept major credit cards online. Please take a moment to review ourReturn Policy
   
   IF A SECURITY DEPOSIT IS REQUIRED THEN WE WILL NEED AT LEAST ONE BUSINESS DAY FROM THE TIME WE RECEIVE THE PAYMENT, IN ORDER TO SCHEDULE YOUR SHIPMENT. Once we receive the deposit payment, we will send our confirmation e-mail. Please consider that e-mail a receipt for your deposit.
   
   NOTICE: CONFIRMED FREIGHT RATES ARE VALID WITHIN 10 DAYS FROM THE DATE OF THE BOOKING. If payment is received after 10 days from the date of the booking, then our final invoice will indicate the current rates published on-line.
   
3. Exporter will receive a confirmation email with the iQ Global Logistic Corp Reference#, BOOKING# and a link to complete Shipping Instructions generated individually for you.
   
   The shipping instructions will contain either the terminal address & phone # for self-delivered shipments OR pickup details;Sailing details(i.e. ETD - Estimated Time of Departure, ETA - Estimated Time of Arrival, Vessel, Voyage, etc.) and individually generated links to your:
   A.Dock Receipt
   B.Packing List
   C.Commercial Invoice(in general applies to commercial shipments only).
   Note: You need fill out the documents and submit online before your freight is dropped off at the receiving terminal (CFS) OR picked up from you.
   D. Possibility tocreate shipping labelsonline
4. IMPORTANT: The Shipping Instructions will be sent to the Consigner's (Exporter's) e-mail address indicated in the booking request form only. If the shipping documents will be completed by someone other than the Exporter, you must notify us in writing in aseparatee-mail.
   
   Shipping documents, sailing details, printing labels, freight invoices etc. are accessible via the secureCustomers Loginpage 24/7.
5. Follow the shipping instructions and self-deliver your boxed or crated cargo to the address provided in the instructions OR meet a trucker within the time slot requested by you for the curbside pickup, if pickup is ordered.*
   
   *IF PICKUP SERVICE IS ORDERED: Pickup driver will load your boxed or crated cargo from driveway, front porch, garage or acceptable ground level loading area. We do not provide inside pickup service.
   
   NOTICE: You do not have to pay anything when self-delivering your cargo to the receiving terminal OR when releasing your cargo to the pick up driver. Wait for our final invoice in e-mail.
   The exception is if you request to palletize your shipping units directly at a ship terminal when self-deliver cargo to the terminal. Ensure a receipt is obtained. Click for moreinfo about palletizing.
   

6. After your cargo reaches the origin cargo receiving terminal (CFS), the CFS will issue us the certified weights-measurements for it. Upon receiving the information we will e-mail to you a final invoice for your shipment based on its actual size and weight. As a rule it takes up to five business days from the date when cargo has been delivered to the CFS (sometimes it takes a little longer). Your security deposit will be applied to the final invoice. Payment is due within three to five days. We accept major credit cards online.

7. Once the final freight charges are paid and the shipment is confirmed as loaded on board the vessel, the Express Release Bill of Lading will be e-mailed to the consigner. The Bill of Lading will contain the shipments routing and the contact details for the destination receiving station. The Consignee may contact the receiving station on the Estimated Time of Arrival (ETA). To avoid errors or delays, we suggest you provide a copy of the Bill of Lading to the agent and let the destination receiving station know how to reach the Consignee once the freight is available for release.
   
   EXPRESS RELEASE BILL OF LADING:
   
   EXPRESS RELEASE means that Consignee (recipient) does not have to provide a set of original Bills of Lading in order to recover the cargo at the destination. A phrase like “ZERO (0) – NO ORIGINALS REQ’D FOR RELEASE” is clearly stated on the B/L and indicates that this is an Express Release. Shipments on Express Release should be released at the destination upon providing a copy of the B/L. No originals are required.
   
   A Copy of the Express Release Bill of Lading via e-mail is free.
   Facsimile copies are free by request.
   
   If a set of original Bills of Lading are requested by mail for shipment to countries that DO NOT accept express releases then USPS First Class Mail within USA/Canada or USPS international (two US 1st class stamps) is free. FedEx within the U.S. costs $10+. FedEx International costs $50+. This must be requested in writing and paid in advance.
   
   If the Shipper/Recipientrequires a set of original BOL's for shipments to countries that DO accept express release, then $50 fee will be added on top of the mailing charges above.
   
   AMENDMENTS TO BILL OF LADINGS:
   
   When a B/L is issued, any amendments or corrections to it are subject to the Carrier's amendments' fee (if an amendment is possible). This fee varies from $65-120+.
   
   In order to avoid this fee we would suggest you contact the destination agent and ask them to re-issue the B/L at the destination, if possible. Otherwise, in order to proceed with any amendments (if an amendments is still possible), we require a deposit of $65 towards the Amendment fee. Upon your payment we will contact the carrier regarding this issue.
   
   If amendments are possible, then we will forward the Consignee the rest of the Carrier's charges (if any). Payment must be received before we will issue an amended B/L to consignee.
   
   Please Note: If an amendment is possible, completing Bill of Lading amendments may take up to 10 or more business days.
   
   EXPRESS RELEASE CANCELLATION:
   
   If we do not receive the final payment we will cancel the shipments Express Release at the destination. In this event, the Consignee must provide a set of original Bill of Ladings in order to recover the cargo at the destination. Express mail with this set of originals will cost USD150+. We will not take any responsibilities for any demurrage and other charges connected to delays with the release. We will not take any responsibilities for any charges connected to any delay of your freight at any point on its way to the place of release. Any additional insurance will be canceled as unpaid on the time of express release cancellation as well. If the final invoice is not paid within three weeks from the day of arrival at the destination, the shipment will be considered abandoned and U.S. and destination security officials will be notified and additional fines levied. Return check fee is $50.
   

8. Finally, once your cargo arrives at the destination, the destination cargo receiving terminal (CFS) indicated within the ‘FOR DELIVERY/PICKUP PLEASE APPLY TO’ field of your Bill of Lading (BOL) should issue a Notice of Arrival to the Consignee/Notify Party. The arrival notice may be issued via a phone call, e-mail, letter, etc. and will contain instructions regarding cargo clearance and recovery procedures at the destination.
   
   If for any reason the destination cargo receiving terminal (CFS) does not contact you, then we strongly recommend contacting the receiving terminal a few days after the Estimate Time of Arrival (ETA) for your freight.
   
   For SHIPMENTS WITH TRANS-SHIPMENTS (Your shipping documents indicate that a port of discharge is different from the final destination), allow an additional 15-25 days to get the ETA information at your final destination. Notice that some transshipments (from a seaport in Europe to Africa for example) may take much longer. Your FINAL DESTINATION agent may not have any information about your shipment until a few days before it actually reaches the destination. We recommend that the Consignee contact them, send a copy of his BOL (fax, e-mail etc), verify contact info in order to get a notice of arrival without delays and wait for the notice of arrival.
   
   IMPORTANT NOTE: All international sea shipments are subject to DESTINATION CHARGES. Destination charges are beyond our control. In general the charges include: (1) Destination Country Customs Duty; (2) Fees from the destination agent for filing import documents on your behalf; (3) Destination terminal handling charges. Destination charges vary depending on a destination country. For personal shipments it may vary from $60 up to $250 or more. For sizable shipments 8-12+ cubic meters these charges may be comparable to a FCL (full container load) THC - $700-1000. For commercial shipments it depends on the commodity. Your destination agent should guide you in the complexity of destination importing regulations. You may want to check with the destination country consulate or ask a destination country’s customs broker concerning customs duty. Most countries do not charge a duty or tax for personal effects shipments.
   
   Notice: According to destination countries regulations a part or all destination charges may be required to be paid at a port of entree, but not at the final destination.

9. iQ Global Logistics Corp's Sea Freight Service does not provide door delivery service at the destination.Cargo has to be recovered and picked up at the destination ship terminal by the consignee(recipient).

   However, most of destination terminals offer cartage service that will deliver the cargo to the consignee.

   In most cases, the consignee may recover their cargo remotely (i.e. provide all necessary information by phone, fax or e-mail); pay destination charges using variety of payment’s options; and arrange door delivery service directly with their destination agent or use any other local cartage company of their choosing.

10. Using Incoterms, the iQ Global Logistics Corp's Economy Sea Freight Service would be classified as FOB (Free On Board) at the destination CFS (Container Freight Station). iQ Global Logistic Corp allows customers to conduct business directly with the destination CFS and does not charge for the service. Some freight forwarders provide DDP (Delivery Duty Paid) service. They charge a considerable fee for clearance and delivery on top of the destination charges for the service. iQ Global Logistics Corp does not provide this service.

• SHIPMENTS SELF-DELIVERED TO CARRIER'S CFS (i.e. carrier's receiving terminal. Container Freight Station. CFS.). This is the most economical way to ship boxed or crated cargo overseas.

  Shipping charges for shipments Self-delivered directly to a CFS based on its size only (total chargeable volume per cubic meter). WEIGHT IS NOT A PRICING FACTOR FOR SUCH SHIPMENTS unless its density exceeds 1654 lbs (or 750 Kilograms) per Cubic Meter. You will be asked to provide the estimate weight of your cargo for statistical purpose only.

  NOTE: The Carrier's Container Freight Stations appear in dark blue capital letters (likeBALTIMORE, MD) in the origin station's drop-down list within our on-line price calculator.

• SHIPMENTS SELF-DELIVERED TO A LOCAL WAREHOUSE and subject to trucking (line haul) to a carrier's receiving terminal (CFS).

  Line Haul charges based on chargeable weight of your cargo. However, the Line Haul charges are lower than the Pick-up Charges. If a CFS is located far away from you, then that service may be most appropriate in your particular situation. Ocean freight charges will be calculated based on the total chargeable volume.

  NOTE: Local Shipping Warehouses appear in black lower case letters (like Albany, NY) in the origin station's drop-down list within our on-line price calculator.

• SHIPMENTS PICKED UP by iQ Global Logistics Corp directly at exporter's location. Quotes are derived by entering ZIP code of pickup location in our pricing web-page.
  
  QUICK HELP: If you have entered a ZIP code in ourLCL Pricing pagethen you are requesting the residential pick-up service. In order to switch pricing to self-delivery, remove the origin ZIP code, press the OK button and select the nearest Origin Station to you with the ZIP code field unfilled.The origin station and ocean freight charges for shipments that are picked up may differ from shipments that are self-delivered. This is because the inland routing for shipments that are picked up and shipments that are self-delivered will calculate differently.
  
  Using our cartage service partner's network we will pick-up your boxed or crated cargo almost anywhere within the continental USA. Upon your booking request we will confirm our capability for the pickup. Pick-up charges are based onchargeable weightof your cargo. Ocean freight charges will be calculated based on the total chargeable volume.
  
  IMPORTANT:Commercial pickups considered ONLY from warehouses, which provide loading docks and forklifts. Please read more about pickups in our Service Requirements while quoting your shipment on-line.

Q5: What are Chargeable Weight and Chargeable Volume (WM i.e. Weight - Measurements)?

A:Shippers should be aware of CHARGEABLE WEIGHT AND CHARGEABLE VOLUME (W/M) definitions used in different modes of cargo transportation. In respect of Ocean and Inland modes the meanings of WM are:

OCEAN MODE OF TRANSPORTATION: Since vessel capacity is not really limited by weight of cargo but by the hold of the ship, then charges for regular ocean shipments are based on the total cargo volume. In general for sea shipments, the weight of the cargo is not a pricing factor.

Q6: What shipping documentation is needed for my shipment?

A:With iQ Global Logistics Corp you will be able to submit and receive the most common shipping documents on-line: Quotation, Booking, Shipping Instructions, Dock Receipt, Packing List, Commercial Invoice (in general applies only to business shipments. However some destination countries require commercial invoices for personal shipments as well), Invoice, iQ Global Logistics Corp's House and Carrier’s Master Bill of Lading for express release of your freight. In general this is the necessary minimum to complete an international shipment.

However, some destination countries (particularly countries in South America, countries in the former Soviet Union and Eastern European nations) and/or depending on commodity require a more comprehensive list of items shipped and/or additional shipping documents. You may want to check with a local consulate or ask a destination’s customs broker about additional documents that may be necessary.

You need fill your shipping documents out and submit them online before your freight is self-delivered to the receiving terminal OR picked up by our pickup driver; otherwise you may experience problems with your shipment at the origin or/and destination. We do not take any responsibility for inaccurate shipping documents submitted by you, nor for sufficiency of documents represented to all parties related to your shipment. We will not be responsible for any delays or/and charges that may occur due to lack of proper shipping documentation.

U.S. CUSTOMS REGULATIONS FOR EXPORT FROM THE U.S.A.: If a shipment is NOT commercial and the commodity is Household Goods and Personal Propriety, NON-Hazardous, NON-Perishable with the total value under $2500, then NO Shipper’s Export Declaration (SED) is required [REF: 15 CFR 30.55 (h)].

For all other shipments you must file an SED in AES atwww.aesdirect.gov. Wecan file the SED on your behalf for a fee of $50 and limited by up to three (3) Harmonized Tariff Codes. $20 per Harmonized Tariff number thereafter. (For Household Goods shipments as a rule there is going to be just one Harmonized Code).

Consigner must indicate the request for SED filing in a booking request or in separate e-mail 72 hours prior to the ETD. In general, no international shipments without AES number (ITN) are permitted unless the exemption above.

IN ORDER TO FILE A SED (SHIPPERS EXPORT DECLARATION) THE CONSIGNER MUST DESIGNATE A VALUE, THE WEIGHT OF THE SHIPMENT AND PROVIDE A U.S. FEDERAL TAX ID# (EIN) or SOCIAL SECURITY NUMBER (SSN) or FOREIGN PASSPORT# and U.S. VISA#.

Q7: What will the transit/sailing time for my shipment be? What is ETA?

A:Estimated Transit Time (ETT) is the expected arrival time once the cargo has been shipped. The ETT published online is not always precise and depends on several factors (i.e. vessel schedule, pre-carriage and on-carriage conditions, origin and destination customs, etc.). More accurate sailing details will be specified in the shipping instructions once the booking has been confirmed.

Though we will work diligently to insure your shipment arrives on time, for Sea Freight the transit/sailing time indicated in your shipping documents is not always precise. Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA) cannot guarantee a specific transit time. However, in most cases shipments depart and arrive as scheduled.

NOTICE:Shipments that require more than a Packing List and Commercial Invoice and may require more transit time.

SHIPMENTS WITH TRANS-SHIPMENTS: If your shipping documents indicate that a port of discharge is different from the final destination (Place of Delivery by Carrier), then the cargo will discharge first at the port of discharge and continue traveling to its final destination. Estimated Time of Arrival (ETA) on your Bill of Lading (BOL) for such shipments is to the first port of discharge, NOT TO THE FINAL DESTINATION. Arrival to the final destination requires additional time. For more precise ETA to the FINAL DESTINATION contact your destination agent indicated in your BOL in 10-15 days after ETA to the port of discharge for the transshipment.

If for any reason the destination terminal does not contact the Consignee and/or Notify Party after Estimate Time of Arrival (ETA) then we strongly recommend contacting the destination terminal indicated within the ‘FOR DELIVERY/PICKUP PLEASE APPLY TO’ field of your Bill of Lading (BOL) a few days after the ETA. It will insure that you are prepared for recovery of your freight and avoid possible storage or demurrage charges. For SHIPMENTS WITH TRANS-SHIPMENTS allow an additional 10-15 days (sometimes it takes longer) to get the ETA information to your final destination.

NOTICE: The final destination station may only be notified a few days prior to your cargo's arrival. We recommend that you contact your destination agent, send them a copy of your express release BOL, confirm the consignee's contact info, and wait for an arrival notice from them.

Q8: Is my freight insured?

Q9: What is a Cubic Meter?

A:One Cubic Meter = 35.315… cubic feet.Click on the link to see more.

Q10: How do you determine the final charges for my shipment? How should I pay for my LCL shipment?

Once we receive the deposit payment, we will send the payer our confirmation e-mail. Please consider that e-mail a receipt for your deposit.

NOTICE: You do not have to pay anything when self-delivering your cargo to the receiving terminal or when releasing your cargo to the pick up driver.

After your cargo reaches the origin carrier’s Container Freight Station (CFS) the CFS will issue to us certified weight-measurements for it. Upon receiving this information we will e-mail you a link, which contains the final invoice for your shipment based on its actual size and weight. As a rule, it takes up to five business days from the date when cargo has been delivered to the CFS (sometimes it takes a little longer).

We expect you pay the invoice within three to five days but no later than Estimate Time of Departure (ETD) indicated in your shipping instructions. If you do not receive the invoice due to wrong e-mail address, it is your responsibility to contact our office in order to make the payment.

Upon your timely payment and a few days (sometimes it takes a little longer) after the Estimate Time of Departure (ETD) for your shipment you will receive an e-mail with the iQ Global Logistic's Electronic House Bill of Lading containing complete contact information for the destination cargo receiving terminal (CFS). We will confirm express release for your shipment, unless you have requested the release upon a set of originals Bill of Lading. Express release means you do not have to provide a set of original Bill of Ladings in order to recover your shipment at the destination.

Please, note: If we do not receive the final payment in time then we will cancel Express Release for your cargo. In this event you must provide a set of original Bill of Ladings in order to recover your freight at the destination. Express mail with this set of originals will cost you USD150. We will not take any responsibilities for any demurrage and other charges at the destination connected to delays with the release. We will not take any responsibilities for any charges connected to any delay of your freight at any point on its way to the place of release. Any additional insurance will be canceled as unpaid on the time of express release cancellation as well. If not paid within three weeks from the day of arrival at the destination, the shipment will be considered abandoned and U.S. and destination security officials will be notified and additional fines levied. Return check fee is $50.

Q11: What does palletizing mean?

A:Palletizing may increase chargeable volume 10% - 30% or more; however palletized cargo has a higher probability to reach the destination safely without damage or loss.

Palletizing service will be provided upon request when booking your shipment. Typically it costs $35 per pallet including the price of the pallet itself.Certified fumigated or plastic pallet may costs more. These pallets are not always available.We make every effort to provide the service as ordered. However there are EXCLUSIONS that may occur:

1. Some freight terminals will not accept loose cartons. If there are more than 4-6 cartons or any one piece exceeds 100 lbs  then most likely the cargo will be palletized anyway, no matter if palletizing service has been requested or not. Consigner must be aware of possible extra-volume charges due to palletizing.
   
2. Wood-packing restrictions and anti-pest measures at origin and destination country CFS may prohibit providing palletizing for certain shipments. If skids received by a freight terminal will not comply with origin or destination requirements then skids may be broken down. De-palletizing charges may occur, which are, as a rule, equal to palletizing charges.

PICKUP SERVICE + PALLETIZING: If you are selecting palletizing along with our pickup service the cargo will be accepted by our driver as loose cartons and then palletized before transfer to the steamship line CFS (Container Freight Station or shipping terminal).

SELF-DELIVERED CARGO:If you deliver the cargo to the origin ship terminal, you will likely be asked to pay for the palletizing directly at the terminal. For self-delivered cargo, it is the consigner's responsibility to order palletizing at the terminal. iQ Global Logistics Corp cannot be responsible for any issues related to palletizing ordered at the terminal. Ensure a receipt is obtained.

Click on the link to see more details in our Palletizing and WM web-page.

Q12: What other or extra charges may apply to my shipment beside the quotation I received from iQ Global Logistics Corp?

A.PICKUP. Residential pickup is curbside-service. The driver will load freight from driveway, front porch, garage or acceptable loading area. No inside service is permitted due to liability. Some additional charges may apply if your pickup conditions or location are out of normal range. The charges will be calculated and forwarded to you in the final invoice. The following charges may occur but are not limited to: attempted pickup, debris removal, inside pickup, waiting time etc.

B.ACTUAL AND CHARGEABLE WEIGHT AND VOLUME (WM). Since it is almost impossible to predict a precise weight/measurements of shipment, the final certified weight and dimensions at CFS most likely will differ from those which you provided on your booking request form.Click on the link to see more details in the Palletizing and WM web-page.

C.PALLETIZING. Some extra-volume charges due to palletizing may occur.Click on the link to see more.

IMPORTANT NOTE: According to destinations customs regulations for most countries the consignee must clear cargo with customs and pay all or part of the destination charges at a port of entry, not at the final destination. Your destination agent should provide all the details upon the arrival your freight to the destination seaport.

It is the responsibility of the consignee to arrange customs clearance for any shipment. Most countries do not charge a duty or tax for personal effects shipments. Your destination agent should guide you in the complexity of destination importing regulations. Just follow the instructions in the Notice of Arrival. You may want to check with the destination country consulate or ask a destination country’s customs broker regarding destination charges.

Using Incoterms the iQ Global Logistics Corp's Economy Sea Freight Service would be classified as FOB (Free On Board). iQ Global Logistics Corp allows customers to conduct business directly with the destination CFS (Container Freight Station) professionals and does not charge for the service. Some freight forwarders provide service on a DDP (Delivery Duty Paid) basis. They charge a considerable fee for clearance and delivery on top of the destination charges for the service. iQ Global Logistic Corp does not provide this service.

E.U.S. EXPORT CUSTOMS REGULATION: ALL commercial shipments and Household Goods or Personal Propriety with a total value above $2500 must be declared to the U.S. Census Bureau by filing in AES atwww.aesdirect.gov.

IN ORDER TO FILE A SED (SHIPPER EXPORT DECLARATION) THE CONSIGNER MUST DESIGNATE A VALUE, THE WEIGHT OF THE SHIPMENT AND PROVIDE A U.S. FEDERAL TAX ID# (EIN) or SOCIAL SECURITY NUMBER (SSN) or FOREIGN PASSPORT# and U.S. VISA#.

F.iQ Global Logistics Corp's Economy Sea Freight Service does not provide door delivery service at the destination.Cargo has to be recovered and picked up at the destination ship terminal by the consignee.

However, most of destination terminals offer cartage service that will deliver the cargo to the consignee (recipient).

In most cases, the consignee may recover their cargo remotely (i.e. provide all necessary information by phone, fax or e-mail); pay the destination charges using a variety of payment’s options; and arrange door delivery service directly with their destination agent or use any other local cartage company of their choosing.